At Gold Touch Nutrition, we strive to provide you with the best shopping experience possible. We understand that there may be instances where you need to return a product, and we want to make the process as smooth as possible. Please take a moment to review our return policy.
Timeframe: You may return eligible products within 14 working days from the date of delivery.
Condition: The product must be in its original packaging, unused, and unopened. We cannot accept returns for items that have been used, damaged, or altered in any way.
Initiating a Return:
Contact Us: To initiate a return, please contact our customer service team via [customer service email/phone number] within the specified return period.
Provide Information: When reaching out, please provide your order number, the name of the product you wish to return, and a brief explanation of the reason for the return.
Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to proceed.
Packaging: Please ensure the product is securely packaged in its original packaging to prevent damage during transit.
Shipping: You are responsible for the shipping costs associated with the return. We recommend using a trackable shipping method to ensure the safe arrival of your return.
Inspection and Refund: Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria. Once approved, a refund will be issued to the original payment method within 14 business days.
Certain items are non-returnable for hygiene or safety reasons.
We currently do not offer exchanges. If you wish to exchange a product, please initiate a return and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference.
Orders can be canceled within 24 hours of placement. Once the order has been processed and shipped, it cannot be canceled.
By shopping with Gold Touch Nutrition, you agree to abide by this return policy. We appreciate your understanding and cooperation.
If you have any questions or concerns, please contact our customer service team at email@example.com.
Thank you for choosing Gold Touch Nutrition for your shopping needs!